General Privacy Notice
Effective Date: 14 May 2026
Introduction
Tunjang Jaya Graftek Sdn Bhd ("Company", "we", "us", or "our") respects your privacy. This General Privacy Notice explains how we handle information collected through our website and general business communications.
This notice applies to the company website, contact enquiries, and routine business communications. Privacy terms for specific software products are published separately when applicable.
Information We May Collect
Depending on how you interact with us, we may collect:
- Name, email address, phone number, company name, and other contact details you provide
- Message content and attachments you send through contact forms, email, or messaging channels
- Technical information such as IP address, browser type, device information, and access times
- Information generated through normal website security, hosting, and server logging processes
How We Use Information
We use information we receive to:
- Respond to enquiries, quotation requests, support requests, and other communications
- Provide, improve, and secure our website and business operations
- Maintain records of communications and service requests
- Comply with legal obligations and protect our legitimate business interests
Contact Forms and Communications
If you submit information through our website contact form or contact us directly by email, phone, or messaging services, we will use that information to respond to your request and continue the related business communication.
Please avoid sending sensitive personal information unless it is necessary for the purpose of your enquiry.
Cookies and Technical Data
Our website and hosting environment may use cookies, access logs, and similar technical tools required for site functionality, performance, security, and diagnostics.
We do not describe any analytics or advertising practices here beyond what is actually enabled on the website. If additional tracking technologies are introduced later, this notice should be updated accordingly.
Embedded and Third-Party Services
Some pages may include third-party content or services, such as map embeds, email delivery infrastructure, hosting providers, or other tools needed to operate the site and respond to enquiries.
Those providers may process technical information in accordance with their own privacy terms when their services are used.
Data Sharing
We do not sell personal information. We may share information only where reasonably necessary with service providers and partners who help us operate the website, manage communications, deliver services, protect security, or comply with legal requirements.
Data Retention
We retain information only for as long as reasonably necessary for the purpose it was collected, including responding to enquiries, maintaining business records, resolving disputes, and meeting legal or regulatory obligations.
Security
We take reasonable administrative and technical measures to protect information under our control. However, no website, email transmission, or online system can be guaranteed to be completely secure.
Children's Privacy
Our website and general business services are not directed to children under the age of 13. We do not knowingly collect personal information from children through the website.
Product-Specific Policies
Software produced by the Company may have separate privacy policies that apply specifically to those products and their functionality.
Changes to This Notice
We may update this General Privacy Notice from time to time. Any changes will be reflected on this page by updating the effective date above.
Contact Information
If you have questions regarding this General Privacy Notice, please contact:
Tunjang Jaya Graftek Sdn Bhd
Email: info@tunjangjaya.com